Cabana Source warrants to the original retail purchaser who provides a dated sales receipt-each part of the E-Z UP Instant Shelter to be free from defects in material or workmanship for a period of TWO or FIVE years (depending on the model) after the date of original purchase. This warranty applies only for normal and expected uses, as determined by the manufacturer. Cabana Source obligation and liability under this warranty is limited to the repair or replacement (at its option) of the product or its parts, after its own review and examination.

RETURN ADVISORY -- Before returning any part or product to Cabana Source, please contact us to obtain specific return shipping instructions. All shipping costs must be prepaid, and Cabana Source is not responsible for products damaged in transit.

CONDITIONS -- This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain or other forces of nature, nor to accidental or deliberated damage of the product, nor to use of the product that does not conform with the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.

This item ships via FedEx or UPS (depending on your zip code). Once shipped, you will receive a tracking # via the email address you provide. Ground shipments usually arrive within 2-5 business days. Please inspect the package when it arrives to review if damage occurred during shipping. If a box is crushed, wet or severely damaged, reject the shipment and do not sign for it. The item will be returned to us, which allows us to file a claim. We will then be able to ship your replacement item within 24 hours.

This product ships unassembled and will require easy and straight-forward assembly using common household tools. Detailed instructions are included.

Satisfaction Guarantee: At Cabana Source, customer satisfaction is a measure of how products and services supplied by our company meet or surpass your expectations. Through our testimonies, our satisfied customers speak for themselves. Every day we strive to ensure that all of our customer needs and expectations are met. We want to establish and maintain a relationship that is built on QUALITY products and service that Cabana Source provides to both commercial and residential clients worldwide.